Shipify
Shipify specializes in the transportation of washing machines and refrigerators for large e-shops, and GMMedia provides their customers with complete and always up-to-date information about their shipments through Voicebot.
I want to start with GM Media
THEY WILL DELIVER THE FRIDGE OR THE WASHING MACHINE TO YOU EXACTLY AT THE TIME AGREEMENT.
Shipify focuses on the reliable transportation of white goods for leading e-shops, where speed, accuracy and quality customer service are key. In 30 years, they have transported more than tens of millions of appliances on the market. In order for customers to always have an up-to-date overview of their shipments in Shipify, the company uses a smart assistant that works around the clock and automatically provides all the necessary information via other systems.
GMM VOICE ASSISTANT IMPROVES CUSTOMER SERVICE AT SHIPIFY
Shipify focuses on reliable transportation of white goods for leading e-shops, where speed, accuracy and quality customer service are key. To ensure that customers always have an up-to-date overview of their shipments, GMM uses Voicebot – a smart assistant that works non-stop and automatically provides all the necessary information. Customers can easily find out where their shipment is, when it will arrive, and can also resolve any changes in delivery or complaints without having to wait for a connection with the operator. This increases the overall comfort of the service and reduces the burden on the customer center.
Technical information about the project:
Functions:Delivery time of the shipment, complaints, location of the shipment, detailed information about the complaint.
System: Connection to the internal API system (opening and operating hours, updating information from the API, connection to drivers) Language versions: Czech
Do you have a similar concept and want to put it into practice? Want a Voicebot similar to the one used by Shipify for your project? We will help you design it and put it into operation.
How Voicebot organizes in Shipify smooth delivery of goods?
Information about shipments
Accurate shipment information is key to proper delivery. Voicebot provides time and date information.
You rebook the delivery time
Changing the delivery date takes place immediately and without complications. It is enough to make an appointment on the line and the system immediately works with the new data.
Complaints about goods
Complaints are processed quickly thanks to the connection of all systems. The customer has up-to-date information available in real time.
Transport to the final consumer (B2C)
Doručení s důrazem na plynulou komunikaci a maximální informovanost zákazníka prostřednictvím Voicebota.
Delivery, assembly and removal of the appliance
The couriers will ensure a complete return to the apartment, installation of the appliance as well as removal and ecological disposal of the old equipment.
E-shop support in the field of logistics
Comprehensive support for e-shop logistics processes with a focus on automation, clarity and effective management.
Feedback straight from the source
In cooperation with L7 Helikar, a specialist in the transportation of white goods for e-shops, we have created a Voicebot thanks to our platform, which provides customers with comprehensive support regarding their shipments. This virtual assistant makes it possible to easily find out the current status of the shipment, informs about the expected delivery date and allows customers to conveniently resolve complaints or rebook the delivery time according to their own needs.
"Automating these common questions greatly simplifies the work of customer support while increasing customer satisfaction by providing them with fast and accurate information at any time."
