Gretsch-Unitas
We resolve stuck or non-functional door faults immediately after reporting the problem to the service line. The technician immediately addresses the service note created by Voicebot.
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You will never have to deal with the hassle of getting help with a broken door again.
The virtual assistant, developed in collaboration with GU, makes it much easier to report faults on revolving and swing doors. Just call, describe the problem and the assistant automatically creates a service note, which is immediately sent to a technician ready for quick intervention. This makes service more efficient and the customer does not have to wait or explain the fault repeatedly.
How does a virtual assistant help with door service at GU Slovakia?
The virtual assistant developed by GMMedia in cooperation with GU SVK makes it much easier to report faults in revolving and swing doors. Just call, describe the problem and the assistant automatically creates a service record, which is immediately sent to a technician ready for quick intervention. This makes service more efficient and the customer does not have to wait or repeatedly explain the fault.
Technical information about the project:
Function: Technical assistance in case of door jamming or malfunction.
System: Connection to internal API system (door address, company, telephone, technician contact)
Language versions: Czech / Slovak
Do you have a similar concept to GU Slovakia and want to put it into practice? Do you also want a Voicebot for your service line in your company? We will help you design and put it into operation.
How does the Gretsch-Unitas voicebot help with fault reporting?
Help with stuck doors
Immediately after calling, Voicebot will guide you through the service report. It will find out the name, address, information about the damage, and where the door is located.
Technical assistance in case of door failure
Voicebot knows all the basic procedures for restarting the door and will be happy to guide you through them. In most cases, the fault can be fixed by simply restarting the door.
Service record for technician
Immediately after the call, the service technician has all fault records available and can plan their immediate elimination.
How reliable is Voicebot in a technical environment?
In collaboration with GU, we have created a virtual assistant using our platform to make it easier for customers to report problems with stuck or malfunctioning revolving or swing doors. The assistant automatically collects detailed information, including an accurate description of the problem, directly from the customer and creates a service record that is immediately available to the technician.
"Thanks to GMM's Voicebot service, the technician has all the necessary data ready before arriving on site, which significantly speeds up and streamlines the entire service process and minimizes repair time. Customers now appreciate faster and more reliable service."
