Armex Energy
ARMEX ENERGY uses a voicebot from GMMedia and significantly speeds up and improves the quality of customer support.
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WHEN EVERYTHING WORKS RIGHT, CUSTOMER SATISFACTION COMES BY ITSELF.
Do you want the same voice assistant for your business that provides your customers with fast and accurate information about the status of their accounts, helps with complaints, informs about disconnection steps and facilitates supplier changes? Voicebot by GMM is ideal. Get in touch with us.
EFFECTIVE CUSTOMER SUPPORT FOR ARMEX ENERGY
A leading supplier of natural gas and electricity, ARMEX ENERGY, uses a voicebot developed by GMMedia to effectively inform its customers about the current status of their accounts – whether it is electricity or natural gas. The voicebot automatically answers frequently asked questions, helps with complaints, provides information on disconnection steps, and facilitates changes of supplier. This significantly relieves the customer helpline of routine questions, which increases the speed and quality of service. At the same time, employees can devote more time to solving more complex requests, which improves overall customer satisfaction.
Technical information about the project:
Functions: Information about account statuses
System: Connection to the internal API system (delivery address, where my shipment is, when the shipment will arrive, direct contact with the delivery person)
Language versions: Czech
Do you have a similar concept and want to put it into practice? Want a Voicebot like ArmexEnergy uses for the convenience of its clients? We will help you design it and put it into operation.
How does GMM's Voicebot take care of ArmexEnergy customers?
Invoice due dates
It will remind you of the due date so that you have everything paid in order. You can easily check everything in one place.
Repeated inquiries on the line
Constantly recurring basic questions about the functioning of services are completely eliminated. Operators can thus solve more complex cases and service requests.
Online consumption history
The total consumption is available to you immediately and online. Whenever you need it. Access to information very simply.
Status of electricity and gas bills
The current account status is updated on an hourly basis and you have the current information immediately available there.
Chatbot connected to Dactela
Connection to the Daktela system enables the power of two systems to be connected into one.
I lost my billing
References from Armex Energy
In cooperation with the leading supplier of natural gas and electricity, ARMEX ENERGY, we created a Voicebot thanks to our platform, which quickly provides customers with up-to-date information on the status of their accounts, overpayments or, conversely, underpayments, resolves complaints and automates repeated inquiries on the helpline.
"This tool has freed up our operators' time to focus on more complex requests, improving overall customer care."
