Smart virtual reception
at your fingertips

Voicebot can communicate with the customer and autonomously solve the most demanding requests in your hotel.

Keybox access code

Make a reservation for two

Restaurant opening hours

I left something at the hotel

Why Virtual Reception?

Imagine that your hotel can assist every guest who calls, even when the front desk is extremely busy or after hours. A virtual reception desk ensures that every caller gets through and receives the information they need right away.

The voicebot, available in 7 languages, can smoothly handle inquiries and reservations and actively encourages guests to check in online, saving you time even before their arrival.

The hotel is open 24/7
More reservations
Lower operating costs
Overview of Guest Needs

Modern solutions for every
type of accommodation

Our voicebot is not just an automatic answering machine, but a comprehensive "box" solution that instantly adapts to your operation. Whether you run a large hotel with a 24-hour reception, a smaller guesthouse with daily operations or a fully automated apartment building, the voicebot will ensure that guests always call.

The system can identify the caller, guide them through the online check-in process or explain the way to the hotel and how to operate the key box. In addition, you can see all activity in real time in your own administration interface with detailed statistics, so you know exactly what your guests are dealing with and when your reception is busiest.

24/7 Reception (Smart Backup)

The voicebot takes over the call only when the receptionist is unable to answer it (e.g., after the third ring). Staff can focus entirely on guests in the lobby, while routine inquiries about parking or directions are handled by the automated system.

Daytime Operations (Quiet Nights)

No more forwarding of nighttime calls to managers' cell phones. At night, the voicebot handles all essential matters, takes care of check-in-related administrative tasks, and notifies staff only in emergency situations. Every morning, you will receive an email report summarizing all the requests.

Automated operation (Digital receptionist)

The voicebot serves as the primary point of contact 24/7. It guides guests to the hotel, explains how to access their keys, and walks them through the check-in process. Thanks to the emphasis on online check-in, guests can check in smoothly even without staff present.

Professional service
in every call

Voicebot communicates naturally in 7 world languages ​​(including Czech, German and English) and will do the work for which you would otherwise need more language-savvy employees.

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Instant answers to routine questions
Guests get immediate information about parking, wellness or restaurants without burdening the reception. Smooth check-in process
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Smooth arrival process
The bot actively navigates guests to the hotel and guides them through the accommodation process in a comprehensible way.
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Intelligent Call Transfer
Voicebot can transfer a call to the reception desk at any time or only in case of emergency. If no one is available, it will forward the information to the staff via email.
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Integration and Data Work
The AI ​​assistant can work with customer information during the call and communicate directly with the company's internal systems. If the call needs to be transferred to an operator, it will pass on all the relevant information so that the operator can follow up smoothly.
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Increase in revenue from additional services
Automatic processing of requests for room service, wake-up calls or other special guest needs.
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Separate sales channel
The ability to directly process the demand for accommodation or hall rental — leads to an increase in direct bookings.

Inspiration for quick questions that you can try out right away during a sample call:

+420 910 118 582
For example, try asking:

Inspiration for quick questions that you can try out right away during a sample call:

  • address or basic information
  • room reservation
  • conference room reservation
  • check-in
  • arrival at the hotel
  • restaurants nearby

Full integration with your hotel operations.

For automation to be truly effective, the voicebot works directly with your existing systems. Data is transmitted in real time, which eliminates manual rewriting and the risk of errors.

The voicebot instantly identifies the calling guest and has an overview of their reservation. It can automatically contact guests who have not yet completed online check-in and create or edit reservations directly in the Previo system.

An ideal solution for unattended operation, Voicebot navigates guests to self-service boxes and clearly explains how to collect their keys, minimizing the need for staff assistance on the phone.

Everything clearly in one place.

The own administration portal gives you a complete overview of what is happening in the reception. Call recordings, usage statistics, staff tickets and all voicebot settings — all in one place, available immediately.

Why choose our solution?

We are not custom developers who will spend months building your system. We offer a ready-made, field-proven product that is ready for immediate deployment in your operation.

1

Rapid deployment without complex implementation

2

Absolute overview in administration

3

A ticketing system for every important request

4

Higher direct sales thanks to 24/7 availability

5

Modern AI fully integrated with Previa and Keyguru

The personal data you provide will be processed by Gm Media s.r.o., with registered office at Londýnská 254/7, 120 00 Prague 2, ID number 11935618, as the controller, for the purpose of offering products and services. Details are provided in the Information on the processing of personal data.

a tool that
changes the future.